FAQ - Frequently asked questions
How can tickets be purchased?
Put your selected ticket into your basket and go to checkout continue. As a new customer you need to enter your personal information - if you are already a customer simply sign up with your account password again.
Then select the type of delivery and payment. Confirm the terms and conditions and send the order.
You will receive within 24 hours by email a confirmation of your order with all relevant details.
What is the 100 % money -back guarantee?
It is understandable for us that the strong confidence of our regular customers with new customers may not yet be available. With our 100 % money -back guarantee, we want to promote a leap of faith, therefore, for new customers: If you do not receive the ordered tickets to the event, so we guarantee the repayment of 100 % of the order value.
Why are the prices for the tickets are different to face value?
We are not box office but a ticket agency. We sell tickets on their own behalf and for its own account.
The prices quoted are inclusive of all costs. The prices indicated are advance booking fees, system fees, a variable purchase surcharge, VAT., If necessary Costs are for Public Transportation Included. The shipping costs are shown separately. The reported prices we differ in part considerably to the printed face value prices. We receive the tickets about intertrader which one calculate their own surcharge.
How can I pay at Ticketagentur24. de?
A payment of the purchase price plus service fee and forwarding expenses by the buyer can occur alternatively by transfer or Paypal. In any case, the purchase price of the tickets acquired by you, services or other products has to occur by pre-payment through you than buyer. It is to be guaranteed by the buyer that a payment entrance is ascertained within 5 days at ticket agency. If we don’t receive payment in time the confirmation of order and the contract is dissolved.
How and when will I receive my tickets?
As a rule the delivery of the tickets occurs at the latest approx 10 days before event. The delivery of the tickets take place by registered mail or express delivery. If requested we send you with pleasure a free gift voucher in front of.
In some events we reserve ourselves a deposit at the hotel or other suitable delivery on the event day in the venue.
Are my data sure?
Your personal date will transfer protected. We use the Secure Sockets Layer (SSL), so-called - encryption technology. They recognize SSL protection because our form pages in the address bar of your browser "https://" "http://" instead of the domain is prefixed. Your data also the personal data will be used for order exclusive. A passing on into three parts is excluded.There is also no disclosure to banks for sweepstakes or promotions . Only the disclosure to DHL, UPS or similar may be if necessary for the shipment.